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Please check our Frequently Asked Questions before contacting us. TOLL FREE Phone #: 1-877-302-1902 - Currently between 12pm and 8pm EST (Monday to Friday) is the best time to call, voicemail picks up after 5 rings if we're not available to take your call. Owner and lead artist Paul Caparatta will usually be the person you will speak with. Backup Phone #: 347-834-5854 - If you call the main number above and it's busy please try again in a little bit. However if you call and you get a message saying the number has been disconnected (or it doesn't ring at all), well it hasn't. That just means the phone box in our old building is having some problems (seems to happen about once or twice a year). If that's the case please call the backup phone number between the hours listed above. Email: butterflyutopia@hotmail.com & bflyutopia@gmail.com - Please send emails to BOTH addresses. Unfortunately, due to spam filters and blockers, legitimate emails often end up in junk mail folders and sometimes are blocked completely so if you don't hear from us please call us, it's possible that we didn't receive your email or visa versa (it happens quite a lot). Always check your "junk mail" folder for our response. Emailing both of our addresses will help insure that we receive your email (you can use a comma to separate the 2 emails in the "To" line of your email program.)
Custom Order Requests: We receive many custom order requests and always try to fulfill them. They sometimes require quite a bit of dialog and might necessitate that we special order butterflies / cases. Before orders are finalized they occasionally get lost, in the sense that one side might be waiting for an answer from the other side. What we're trying to say is that with custom orders please bug us! If you're serious about your custom order feel free to email us/ call us regularly as that will facilitate the process. Order Status: Click here to check your order status (if it hasn't shipped yet the Status will read "Ordered"). If already shipped, it will tell you the date your order shipped and provide your UPS tracking number which you can track at UPS.com. Check your junk mail for tracking details from UPS & USPS.
Mailing Address: Butterfly Utopia Please don't send us any packages without contacting us first. We don't have a showroom but can have interested customers stop by our work space with an appointment.
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