Please check our Frequently Asked Questions before contacting us.
TOLL FREE Phone #: 1-877-302-1902 - Currently between 11:30am and 7:30pm EST (Monday - Friday) is the best time to call, voicemail picks up after 5 rings if we're not available to take your call (we're having problems with our voicemail, please call during business hours). If it's busy please call back shortly (we're not on the phone too much!) Owner and lead artist Paul Caparatta will usually be the person you will speak with.
Email: email@example.com & firstname.lastname@example.org - Please send emails to BOTH addresses. Unfortunately, due to spam filters and blockers, legitimate emails often end up in junk mail folders and sometimes are blocked completely so if you don't hear from us please call us, it's possible that we didn't receive your email or visa versa (it happens quite a lot). Always check your "junk mail" folder for our response. Emailing both of our addresses will increase the odds that we receive your email (you can use a comma to separate the 2 emails in the "To" line of your email program.)
Custom Order Requests: We receive many custom order requests and always try to fulfill them. They sometimes require quite a bit of dialog and might necessitate that we special order butterflies / cases. Before orders are finalized they occasionally get lost, in the sense that one side might be waiting for an answer from the other side. What we're trying to say is that with custom orders please bug us! If you're serious about your custom order feel free to email us/ call us regularly as that will facilitate the process.
Order Status: Click here to check your order status.
Please don't send us any packages without contacting us first. We don't have a showroom but can have interested customers stop by our work space by appointment.