Please check our Frequently Asked Questions before contacting us.
Phone #: 347-834-5854 - Call or TXT.
IMPORTANT NOTE: Butterfly Utopia is in a two stage process of moving offices. Right now we are only shipping in stock items and for the most part can't manufacture new pieces for the next few months. This means that you should limit your purchases to "Prebuilt: Ready To Ship!" items. We do have a small number of pieces that aren't labeled "Prebuilt RTS" so if you see a piece you'd like you may contact us using the contact info below to determine whether it's possible. Sorry for the inconvenience! We are also working on a new website and hope to launch it after we move.
Email: firstname.lastname@example.org & email@example.com - Please send emails to BOTH addresses. Unfortunately, due to spam filters and blockers, legitimate emails often end up in junk mail folders and sometimes are blocked completely so if you don't hear from us please call us, it's possible that we didn't receive your email or visa versa (it happens quite a lot). Always check your "junk mail" folder for our response. Emailing both of our addresses will increase the odds that we receive your email (you can use a comma to separate the 2 emails in the "To" line of your email program.) We respond to all legitimate emails!
Custom Order Requests: We receive many custom order requests and always try to fulfill them. They sometimes require quite a bit of dialog and might necessitate that we special order butterflies / cases. Before orders are finalized they occasionally get lost, in the sense that one side might be waiting for an answer from the other side. What we're trying to say is that with custom orders please bug us! If you're serious about your custom order feel free to email us/ call us regularly as that will facilitate the process.
Order Status: Click here to check your order status.